We want your PureFood order to arrive ready for your next baking project. Here’s what to expect when ordering from us.

Where We Ship

We currently ship to the United States & Canada. Available shipping options are displayed at checkout.

Shipping Rates

• Standard shipping is $6.99 USD for orders below $49.99 USD.
• Standard shipping is free on orders of $49.99 USD or more.
• The free shipping threshold is calculated after discounts and before taxes.

Processing Time

In-stock orders normally ship within 1–2 business days after payment is confirmed. Business days exclude weekends and public holidays.

Delivery & Tracking

Delivery estimates are shown at checkout when available. Transit time begins after your order ships and is separate from processing time.

We will email tracking information once your order ships. Carrier estimates are not guaranteed arrival dates.

Cancellations

Please check your shipping address before placing your order. If you need to cancel, email support@purefoodonline.com immediately with your order number. We will help where possible, but changes may not be possible once processing begins.

Delayed or Missing Packages

If tracking stops updating or shows delivery but you cannot locate your package, contact us. Please also check nearby delivery areas and with other members of your household. We will investigate with the carrier and help resolve the issue.

Warm-Weather Deliveries

Chocolate and other temperature-sensitive products may be affected by heat. Please retrieve your package promptly and follow the storage instructions on each product.

If your order arrives melted or damaged, email us with your order number and photos so we can review it under our Returns & Refunds Policy.

Questions?

Contact support@purefoodonline.com.