If something is wrong with your PureFood order, please contact us so we can help.

Food Returns

Because we sell food products, we do not accept returns or exchanges for a change of mind, including unopened products, except where required by law.

This does not prevent you from reporting damaged, defective, incorrect, or otherwise unsuitable products.

Damaged, Missing, or Incorrect Items

Please inspect your order when it arrives and contact support@purefoodonline.com as soon as possible, preferably within 7 days of delivery.

Include:

• Your order number.
• A description of the problem.
• Photos of the affected product and packaging, where applicable.

Keep the product and packaging while we review your request. Please do not send anything back unless we provide instructions.

Refunds

Approved refunds are issued to the original payment method. We will confirm the refunded amount, including any applicable tax and shipping refund.

Cancellations

Please check your shipping address before placing your order. If you need to cancel, email support@purefoodonline.com immediately with your order number. We will help where possible, but changes may not be possible once processing begins.

Purchases From Other Sellers

For purchases made through another retailer or marketplace, you must follow that seller’s return process.

Your Rights

This policy does not limit any rights or remedies available under applicable consumer protection laws.