How much does shipping cost?

Eligible orders ship for $6.99 USD, with free standard shipping on orders of $49.99 USD or more after discounts and before taxes. See our Shipping Policy for complete details and exceptions.

When will my order ship?

In-stock orders normally ship within 1–2 business days. Delivery time is additional and depends on your location and shipping method.

How do I track my order?

We will email tracking information once your order ships.

Can I cancel my order?

Email support@purefoodonline.com immediately with your order number. We will help if the order has not progressed too far into fulfillment.

Do you accept returns?

We do not accept change-of-mind returns on food products. If something arrived damaged, incorrect, or defective, please contact us. See our Returns & Refunds Policy for details.

Are all products suitable for my dietary requirements?

Ingredients, allergen statements, and certifications must be checked for each individual product. Please review the product page and label rather than assuming every PureFood item has the same characteristics.

Where can I find ingredients and nutrition information?

Check the individual product page and product packaging. If information is missing or unclear, contact us before purchasing.

How should I store my products?

Follow the storage instructions on each product’s packaging. Contact us if you need guidance for a specific item.

Do you sell case packs or bulk quantities?

Available pack sizes are shown on the product page. For business purchasing questions, contact wholesale@purefoodonline.com.

What if my chocolate arrives melted?

Contact support@purefoodonline.com with your order number and photos. We will review the issue under our Returns & Refunds Policy.